Titre du poste
Réceptionnaire après-vente (H/F)
Description
Le Groupe Huillier distribue des véhicules Mercedes-Benz neufs et d’occasion, et assure un suivi grâce à la qualité de ses services après-vente (entretien, réparations, vitrage et peinture).
Ambassadeur de la marque et fier de la représenter, nous sommes une entreprise solidement ancrée dans le Sud Est de la France avec 12 concessions (Dauphiné Poids Lourds, SVI 73, SVI 74, DAGA, Etoile 38) et nous appuyons sur une culture d’entreprise familiale forte de valeurs humaines et de proximité, envers nos 340 collaborateurs et nos clients.
Si comme nous, vous êtes passionné par votre métier, rejoignez-nous !
Missions
- Vous assurez l’accueil et le conseil des clients du service après-vente
- Vous créez les ordres de réparation
- Vous alimentez le planning de charge atelier et veillez à son optimisation
- Vous assurez un lien permanent avec l’atelier par l’intermédiaire du chef d’équipe
- Vous assurez la commercialisation des produits et services (réception active, vente additionnelle, packs maintenance, connectivité)
- Vous réalisez des devis et êtes en charge de les relancer
- Vous procédez à la facturation des interventions et à la gestion des demandes de garanties
- Vous assurez la restitution des véhicules aux clients dans les délais convenus
- Vous traitez les réclamations clients avec votre responsable de service
- A la fois commercial et professionnel de la mécanique, vous êtes le garant de la qualité du service client ainsi que du respect des process constructeur.
Profil
Motivé pour nous rejoindre, vous avez un fort sens du service, vous êtes rigoureux, polyvalent, soucieux de la qualité de vos interventions, dynamique et capable de travailler en autonomie et en équipe.
- CAP, BEP ou BAC Professionnel
- Expérience d’au-moins 2 ans dans un poste similaire
- Permis B exigé.
Avantages du poste
- Primes qualité/assiduité (80/mois)
- 13ème mois
- Mutuelle (50% employeur)
- Salaire négociable selon profil et expérience
Employeur
Groupe Huillier | DAGA
Employeur
CDI
Horaires
Temps plein (37h)
Lieu du poste
Sisteron (04)
Salaire de base (brut)
2500€ – 2700€
Date de publication
24 mars 2021
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